Why we do Not Offer Installation Services

Published on September 14, 2018 by Matt Garnham in Installation Blog Posts

Why do you NOT Offer Installation Services?

Orange Security Bullet Camera InstalledThis is a question that we get asked all the time. On a pretty much daily basis in fact.

The answer to this question is simple – because it is not in our customers’ best interests.

How Can This Be?

There are 2 reasons why working with us will be better for our customers.

  1. Cost!
  2. Product Selection


Let’s start with the most obvious and probably most important reason. Cost. People who advertise themselves as specialized security camera installers generally charge a lot of money for what is essentially a simple thing to do.

I have spent some time and carried out a little research over the last couple of months. This is not scientific, it is definitely not complete and I am not going to publish a paper on it! From the research I have done, I have found the following to be about right. Obviously if you are in Downtown Manhattan, NY prices will likely be higher. If you happen to be located in Big Horn, WY possibly lower! For this purpose, I’m talking about hiring the guy doing the work, not hiring a large company. My research came up with the following numbers:

  • Security Camera Installer US average – over $100 per hour
  • Electrician US average – approx $50 per hour
  • Handyman US average – approx $35 per hour

If you hire a handyman you get approximately 3 hours for each 1 that a specialist security camera installer does. With our assistance and support, it won’t take 3 times as long. Even if the handyman has never before installed a security camera.

Product Selection

The biggest mistake most people make is using wide angle cameras (90º or greater angle of view). They tell you this view will do what you want. This tends to produce nice looking images with a wide area of coverage. The truth is that it is going to do little to help you identify a perpetrator in the event of an incident.

Shut up and Take My Money!The other thing that “professional” security camera installers will do is try to persuade you to buy expensive products. I am reminded of a building local to me here in Southern Florida. The “professional” involved with their security camera system managed to sell them pretty much the most expensive cameras they possibly could. These cameras are just not needed. It is a waste of money. Had we been involved the equipment cost would likely have been less than half, and possibly even less than a third of what they ended up paying…and would have got better, more useful images out of it!

I consider it immoral to push expensive products that customers just do not need. Our most expensive item we currently stock is our 20 x Optical Zoom PTZ Camera at about $500 (currently discounted from about a grand). At least once a week a member of the team here talks a customer out of buying this product and instead buying a more reasonable $150 – $250 camera (depending on their requirements). Most customers are shocked when we explain why this is not the best course of action and that we didn’t just shut up and take their money.

Many customers come to us either after having gone through a bad situation or because they are concerned about a bad situation. I consider it our duty to ensure we don’t over specify equipment just so we can make more money. We are placed in a position of trust by our customer. I will not have anyone abuse that position of trust we are placed in.

How Can You Offer Great Advice on Camera Choice?

Again, another question we are commonly asked.

One of the areas that people think they get great comfort from is having a “professional” come to their home or place of business and advise them on where to locate cameras. You may not see it listed on an invoice, but you can be sure that if the person comes to your house or your business, you will be paying for it.

We can also offer this service for you. From our offices. Without ever leaving. You don’t need to make an appointment. You don’t need to be at home/office/store/wherever.

Using the latest online technologies, we are able to specify a security camera system remotely over the internet. Using a combination of satellite images, street view, photographs and floor plan layouts (the combination of which depends on the project) we can accurately measure and plan a security camera system recommending the best products to help you meet your goals.

Ease of Installation

Orange Security CamerasThere is a common thought that installing security cameras is a difficult, or arduous process. In reality, that just couldn’t be further from the truth.

Everything that we sell here at Orange Security is designed to be as easy as possible to install. In fact, the majority of our customers self install their security camera system. If you can hang a picture you can install a security camera system!

The most arduous part of installing a security camera system is getting the wires where they need to go. These wires run from the location of the recorder to the location of the camera. Once this is done, the rest of the process is pretty easy! No special tools are required – all you have to do is follow our step by step CAT5e Wiring Guide for Security Cameras.

Once this is done, it’s just a matter a couple of screws to secure the camera to the wall. Finally you will setting up the direction of the camera and the zoom/focus settings (if equipped). We have a comprehensive set of videos that show you how to adjust the direction, zoom and focus of each product we sell. Check out our videos here.

Remote Access

One other area that does crop up on a regular basis is the configuring of remote access to a security camera recorder. Again, we can take care of this remotely using up to date technologies such as screen-sharing sessions. We are yet to come across a system or setup that we are unable to work in this way.

I’m Just Unable to Install…

Orange Security CamerasIf you are unable to install your shiny new security camera system, fear not!

I do have one or two suggestions to ensure you can enjoy and experience the professional quality, high definition security camera systems we sell here at Orange Security!

Most people have a trusted person they have worked with in the past either as a handyman or an electrical contractor. On many occasions we have worked with our customer’s contractor to talk them through the installation process, much in the same way we would if you were the one doing the installation.

As mentioned above, a handyman or electrical contractor will charge significantly less than what the majority of ‘security camera installation experts’ (or whatever they decide to call themselves this month). Not only will this approach save you money, but you will also end up with a better security camera system as a result!

I think that’s what they call a win-win…and we like those here at Orange Security!

about the author: Matt Garnham
Security Camera expert for many years. He is the founder and owner of Orange Security. Started life in the security industry in the UK. Relocated to Southern Florida and Orange Security was formed.

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